How do I freeze my membership?

You may request that we freeze your monthly prepaid membership if you are temporarily unable to continue participating due to pregnancy or medical reasons. If you’d like to freeze your membership type, please follow the instructions below.

Via desktop

  • Log into the Better Customer portal here
  • Select 'My Account'
  • Click 'Memberships' from the options on the grey navigation bar
  • Scroll down the page and select the 'Manage membership' button
  • Select your reason for requesting a membership freeze
  • Choose your membership freeze start date and time period

Via mobile or the Better UK app

  • Log into the Better customer portal here if on mobile or tap the 'Buy & manage membership' button if on the Better UK app
  • Ensure you are logged in and select 'Account'
  • Select 'Memberships' from the drop-down options
  • Scroll down the page and select the 'Manage membership' button
  • Select 'Submit a freeze request' and follow the instructions to request a membership freeze.

We may require reasonable evidence to support your request which can be uploaded when submitting a membership freeze request.