How do I cancel my membership?

We don’t want to see you leave. If you’d like to review your membership type instead, please complete a Customer Service enquiry here.

If you are unable to find a suitable alternative membership, you can cancel your membership and review your final payment date by following the instructions below:

Via desktop

• Log into the Better Customer portal here
• Select 'My Account'
• Click 'Memberships' from the options on the grey navigation bar
• Scroll down the page and select the 'Manage membership' button
• Select 'Cancel membership' and follow the instructions on the screen

Via mobile or the Better UK app

• Log into the Better customer portal here if on mobile or tap the 'Buy & manage membership' button if on the Better UK app
• Ensure you are logged in and select 'Account'
• Select 'Memberships' from the drop-down options
• Scroll down the page and select the 'Manage membership' button
• Select 'Cancel membership' and follow the instructions on the screen

We will be very sorry to see you leave and we’re always here if you’d like to come back.