What should I do if a late cancellation or no-show penalty charge was applied incorrectly?

If you believe you've been charged a late cancellation or no-show penalty by mistake, don't worry - we're here to help.

You can email our Customer Service team at customerservices@gll.org, explaining why you think the charge was applied incorrectly. Please include as much details as possible to support your request.

We understand there can be exceptional circumstances, and we'll review your requests in line with our terms and conditions. We aim to respond to you within 72 hours.