Birthday Parties

Our Parties offer an amazing party experience, which includes 1 hour of your chosen party space followed by a 1 hour party room session for food, drinks, and of course birthday cake!! Please be sure to arrive 15 minutes earlier than your scheduled start time, where upon arrival the reception team will direct you to the meeting point where you will meet your party host.

SWIM SAFELY RULES

• All pool party bookings must follow the Swim Safely rules
• The number of party spaces available includes adults. e.g. for a party of 30; you could have 12 swimmers over 8 and 12 non swimmers and/or under 8's with 6 adults needed to supervise the children.

To book your birthday party via the Better app, make sure you have an account set up with Better beforehand and have downloaded the BetterUK app. This guide will help you with setting up the Better app and creating an account. 

Once your account is set up: 

• Tap the menu (three horizontal lines) at the top-left of the app
• Choose 'My Clubs'
• Tap '+' at the bottom-right of the app
• Select one of the leisure centres from the list above, for example, CALLY POOL & GYM, and go to that page
• Choose 'Birthday parties' from the selection of boxes on the page
• Find a date with available slots - you'll find slots for birthday parties at weekends
• Click 'Book' and a pop-up will appear on the screen
• Use the '+' sign to add '1', the 'Book now' button will then go green
• Click 'Book now' and you'll be taken to a form where you need to fill in the relevant information about the party and your payment details
• Fill in the information and hit 'continue' and pay to book your slot

Amazing, you've booked your birthday party online with Better.

The Birthday party team will be in touch with you 72 hours after your initial booking to discuss the details and answer any questions you may have.

If you have any queries you can contact us at CallyPool@gll.org 

1.0 Administration
1.1 Terms and conditions are signed via a tick box upon booking.
1.2 All parties must have paid for any additional attendees 14 days prior to the booking and final numbers confirmed. The centre will contact you regarding specific party information up to 72 hours after booking.
1.3 The Birthday Party Administrator will require a minimum of 30 days notice in order to cancel your booking. A 50%
administration fee will remain payable for any cancellation. Failure to provide 30 days notice may prevent a refund from being issued. In cases of sickness, a full refund, minus the administrative fee will be refunded as long as a doctor’s note is provided.
1.4 Payments are to be made at online via the app, website or in-centre. Some centres do allow bookings via the phone if you
have completed and sent the centre a signed booking from beforehand.
1.5 The Birthday Party Administrator will require a minimum of 14 days notice for any changes to your booking. We regret that
we will not be able to accommodate any changes made after this period.
1.6 If you wish to add any guests onto your booking, a minimum of 1 weeks notice is required. Please ensure you email the
centre requesting additional guest, the centre will call to take additional payments. Centre emails can be found on their specific
party page.

2.0 General Party Rules
2.1 All customers should adhere to the Leisure Centres rules, which are displayed throughout the premises.
2.2 Please arrive for your birthday party 30 minutes before.
2.3 A party host may be provided dependent on type of birthday party with relevant instructors, dependent on the type of party.
2.4 The party activity will last for 1 hour, and 1 hour for food in a party room (dependent on centre). A prompt exit after your party will be required to allow for full sanitisation of the party room for the next party.
2.5 Please ensure all attendees are aware of the times of the booking. We regret that we will be unable to alter times or provide
extensions to your booking on the day.
2.6 Please inform the Birthday Party Administrator straight away of any change in numbers. The birthday party administrator
will need to be given at least 1 weeks notice of any changes.
2.7 The Hirer will need to ensure that they have the contact details of all of the parents / guardians of the children in attendance
for use in the event of an emergency
2.8 GLL cannot accept any liability for the loss, damage or theft of any items. Please take care not to leave belongings behind
or unattended, and please do not bring valuables to the centre.
2.9 Use of cameras and video imaging equipment specifically within the party area and used by parents / guardians of children
attending the party is permitted with the agreement of the Duty Manager on duty. This does not apply to any pool parties.
2.10 Alcohol is not permitted to be consumed within Children’s Birthday parties.