West Reservoir Youth Club Information
Who can book?
Any children aged between 8-17 are able to book, as long as they have youth club membership.
How can I join or join my children up?
The membership is a yearly upfront membership which costs £112.95 - we also offer a concessionary membership for those who meet a certain criteria. This costs £56.50p. For more information on membership and how to join see further below.
How do bookings work?
All of the bookings for youth club are now done through the better app.
To download the app, follow the below link:
Click Here to Download the Better App
Bookings can be made 7 days in advance at 6pm. For example, at 6pm on a Saturday, bookings go live for the following Saturday.
Children are permitted to attend one weekday session, and one Saturday session. Please be mindful of this.
All youth club bookings operate on a first come first serve basis.
There is a waiting list option, if you were unable to book a slot. You will receive an email if a spot becomes available. Please be aware, that all customers on the waitlist receive this email, so again it is first come first serve.
How to book a Youth Club session on the Better App.
1. Open the Better UK app. If you’re aren’t already logged in, tap 'View Profile.’
2. Enter your details to log into your booking account.
3. On the home screen for your local centre, choose a session that you'd like to book.
4. Select an available session that suits you.
5. Select Book Now.
6. Select checkout to confirm the booking.
7. Make sure you're happy with our terms and conditions.
8. As the activity is included in your membership type, you will not be charged.
9. If it does ask you to pay, they may be an issue with your membership, ie, you may not have the correct one, or it may of expired. if this is the case, please do not pay per session.
10. Select 'Confirm Booking'
View your bookings
You can see all your upcoming bookings on the 'My Bookings' screen of the app.
Don’t have a smart phone?
Can’t access the Better App? You can also book and join our Youth Club through our online booking system.
Joining the Membership Scheme
*PLEASE NOTE - IT IS EASIER IF YOU JOIN UP AS A COMPLETE NEW MEMBER DUE TO SOME CHANGES TO OUR SYSTEM*
Joining the Youth Club Membership Scheme via the Better App.
Ensure West Reservoir is displayed at the top of the home screen
Select the Buy Membership tile
Now it’s time to select the correct membership.
Under Who are you - select Junior.
Under choose your plan - Pay As You Go
For when you wish to start - select Today
You will now see on the right-hand side under select your membership the Pay As You Go Youth Club option - select this.
If you are eligible for a concession rate click on the green writing below the ‘Who are you’ section then under the text ‘Are you eligible for a concession rate’ select Concessionary.
Joining the Youth Club Membership Scheme online:
Step 1:
Click Here to Join
Step 2:
Find West Reservoir Centre by entering the postcode N4 2HA and select Stoke Newington West Reservoir.
Step 3:
Now it’s time to select the correct membership.
Under ‘Who are you’ - select Junior.
Under ‘choose your plan’ - Pay As You Go
For when you wish to start - select Today
You will now see on the right-hand side under select your membership the ‘Pay As You Go Youth Club’ option - select this.
Concession Members
If you are eligible for a concession rate click on the green writing below the ‘Who are you’ section then under the text ‘Are you eligible for a concession rate’ select Concessionary.
It will now show on the right hand side under select your membership the ‘Pay As You Go Youth Club’ option at the reduced rate - select this.
Step 4:
Once you have selected your membership
Click Continue on the right hand side of the screen under your summary.
Step 5:
Complete the membership form and payment details.
Remember the membership is for your child so complete details on their behalf.
Once you have completed and paid for your membership you will be issued a membership number - keep this safe as you will need this to register for online bookings.
Making a Booking
Booking Online and not through the Better App.
- From your member account page under bookings click MAKE A BOOKING
- Ensure you have Hackney-Stoke Newington WR as your selected centre
- Under choose your activity select - Childrens Sessions
- Then under choose your activities select - Watersports Junior and click VIEW TIMETABLE
- This will show a list of available sessions which can be booked.
- Select the session you wish to book and add it to your basket
- Agree to the terms and conditions and complete my basket
- Your booking will now be complete
View your bookings
You can see all your upcoming bookings on the ‘View My Bookings' section online.
Cancelling a booking Online
- Click on view my bookings
- You will see all bookings here
- Select the booking and click on Cancel Booking
Already a Youth Club member
If you’re already a member, you’ll need to connect your booking account to your membership before you can make a booking, which will only take a couple of minutes. To do this follow the steps below.
Instructions to create a booking account as a member
1. Open the Better UK app and find West Reservoir Centre.
2. Select 'View profile' from your local centre’s home screen.
3. If your membership is already connected, your details will appear. If not, you will need to set up a booking account connected to your membership.
4. Select Member: Set Up Booking Account
5. Enter your email address, create a password, and then submit.
6. You should receive a confirmation email.
7. Follow the link from your confirmation email to the login page on our website.
8. Enter the details that you registered with to log into your account.
9. Once you have logged in, select 'Connect Membership.'
10. Enter your membership details and connect.
Congratulations, you have now successfully connected your booking account with your membership.
Renewing Your Membership
If you or your child already had a Youth Club membership previously this membership can be renewed - to do this follow the below steps:
1. Log into your online account by visiting this page - Member Account Log In
2. Click register and enter a valid email and password.
3. You will then be sent a validation email - please validate your account
4. If you are on a smart phone it will ask you to link your membership - you can now link your membership number here.
Or you can log in to the online member account on a desktop/PC and log in and link your membership there. Select Connect to my membership and enter the membership number and details of the member.
5. If your membership expired you will see a Renewal Warning on the top left hand side of the screen. To renew click this link and follow the instructions.
If you are experiencing issues with any of the above you can visit our dedicated bookings help page on the below link.
Better Booking Help
