Welcome to Better

We’re your local destination for health, wellbeing and fun. Better is the name you’ll see on the sign, but we’re powered by GLL – a charitable organisation with a mission to make a real difference in our communities.

As we will be taking over as your new Leisure Provider, we’re sure you have questions about the transition and how this may affect you as a customer.

Our aim is to have a smooth transition and we’ve put together these FAQ’s which we hope will address any queries you may have.

Memberships transferring to GLL

What will happen to my membership

What will happen to my membership and personal data?

Will I be contacted by GLL after the transfer?

Where can I found out about membership terms and conditions?

What will happen to my Direct Debit payment?

Will the transfer affect existing memberships and any pre-paid sessions or classes?

Will my existing membership card continue to work?

What do I need to do before my first visit to a Better leisure centre?

I’m having trouble downloading the Better UK app.

For further information about memberships and payments, please visit the membership section of our FAQs.

 

Activity bookings with GLL

What do I need to know about booking with GLL

How do I book classes, swimming and other activities?

Will there be changes to the centre timetable?

I have a birthday party booked after the transfer date. Will this be affected? Will I lose my deposit? Will the final balance change?

Lessons and courses

For further information about lessons and courses with GLL including information about bookings, payments, managing your lessons, safety and swimming lesson information, please visit Lessons FAQs 

Leisure centres and locations

For further information about our leisure centres and locations and use of our gyms and swimming pools, please visit Leisure FAQs

 

CONTACT US

If you'd like to get in touch with us and for details how to do this in-person, online or by phone, please contact us