Your new leisure provider

In terms of your membership transfer, there’s nothing you need to do as an existing customer.  Your membership and personal information will be transferred across from your previous Leisure Provider to GLL on the transfer date, including your bank details (if applicable).  GLL will store and process this data securely and in accordance with the requirements of the Data Protection Act 2018, solely for the purposes of management and administration of your membership. 

Yes!  If we have an email address for you, we will be in touch to ask your permission to use it for promotional marketing and to keep you up to date with events at your local centre.

If you have not opted-in to communications from your previous Leisure Provider, and would like to receive communications from GLL, please ask the team at your local centre, to update your details on your next visit after the transfer.

If you have not supplied your email address and do not wish to, printed communications will be available in-centres after the transfer date to GLL operation.

Once your membership contract has been transferred to GLL, our terms and conditions of membership and facility use will apply to you.  You can read these here at better.org.uk/terms

From the transfer date, GLL will collect all Direct Debits or membership payments.  To ease the transition for all customers, all membership details and banking details (if applicable) will be securely transferred to GLL, and your membership will continue to run as normal.

Memberships will not be affected and pre-paid sessions or classes will go ahead as planned.

No. From the date of transfer to GLL your existing membership card will not be compatible with the new computer systems we will have installed and you’ll be contacted via email (if we have an email address for you) regarding your membership transfer.

Please download the Better UK app from your app provider.  You will receive an email with your new membership number and instructions of how to get set up.  In the meantime you can select My Clubs and enter into the search panel your centre name, which will appear once the centre transfer has taken place.

Don’t worry! If you are experiencing any issues, next time you visit the centre, please ask a member of the concierge team who will be happy to help you get set up.

The Better UK app will be available to book activities in your centre once the transfer has taken place. Terms and conditions for activities and classes can be viewed here (better.org.uk/terms)

To ensure you have access to the latest fitness class programme information, please download the Better UK app and select Book classes, which is also the best way to book your sessions now.

Fitness class timetable boards will also be displayed in-centre and updated by staff daily.  While some of the fitness class names will change slightly, please be assured this is a name change only and the class content will remain the same.

No. Any bookings made prior to the transfer will be transferred and honoured by GLL.