What proof of eligibility do I need to provide for a membership?

To ensure a smooth process, some of our memberships require proof of eligibility, which you can upload via your online account on either the app or website.

When uploading proof, please include your First Name, Surname, Date of issue/validation date, and any other necessary details depending on your eligibility (such as Company name and logo or Place of study name and logo, etc...).

For the full list of accepted eligibility documents, please select your membership type from the list below: 

Concessionary

Senior

Student

Corporate

Better Health Community Network

UK Carers and Fab Carers

Disability

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Concessionary

  • Housing Benefit ~ (date within 1 year)
  • Income Support ~ (date within 1 year)
  • Job Seekers’ Allowance ~ (date within 1 year)
  • Working Tax Credit ~ (date within 1 year)
  • Carers Allowance ~ (date within 1 year)
  • Universal Credit ~ universal credit payment page (date within 3 months), value greater than £0
  • Residence Permit Card with refugee settlement ~ (date within 1 year of issue date)
  • Application Registration card (ARC) Asylum Seekers ~ (date within 1 year of issue date)
  • Pension credit ~ (date within 1 year)
  • Freedom Bus Pass (Yellow) ~ (with a valid date)
  • Blue Badge (back display of the badge) ~ (with a valid date)
  • Disability Personal Independence (PIP) Payment ~ (date within 1 year)
  • National Disability Card ~ (with a valid date)
  • UK Disabled Identification (DID) Card ~ (with a valid date)
  • Disabled Persons Railcard ~ (with a valid date)
  • Employment & Support Allowance ~ (date within 1 year)
  • Disability Living Allowance ~ (date within 1 year)
  • War time Pension Holders ~ (date within 1 year)
  • Industrial Injuries Disablement Benefit ~  (date within 1 year)

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Senior

  • 60+ London Oyster Photo-card ~ (with a valid date)
  • Driving License
  • Birth Certificate
  • Passport
  • Freedom Bus Pass (BLUE) ~ (with a valid date)

* Minimum age eligibility of 66 applies but may vary in different leisure centre locations. Please check the membership criteria on the join site for more detailed information.

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Student

  • Student enrolment letter/email ~ (current academic year required)
  • Student ID ~ (current academic year required)
  • Letter From School/College/University ~ (current academic year required)

* To be eligible, please send through a photo of your student card with current year plus proof via a letter that your course is minimum 16 hours of study per week.

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Corporate

  • Letter from Company ~ (date within 1 year)
  • Staff ID
  • Staff payslip ~ (date within 3 months)
  • Blue Light Card ~ (with a valid date) (NOT for NHS corporate)
  • NHS ID Card (Belfast HSC ID Card)

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Better Health Community Network

  • Letter from Company ~ (date within 1 year)
  • Staff ID
  • Staff payslip ~ (date within 3 months)
  • Blue Light Card ~ (with a valid date)
  • NHS ID Card (Belfast HSC ID Card)
  • School/College/Educational Employees ~ Staff ID/Payslip/Letter from employer stating they work in an educational setting
  • Employment proof from: Ambulance Service, British Army, Council Workers, Fire Service, HM Coastguard, NHS, Police, RNLI, Royal Air Force, Royal Marines, Royal Navy, Veterans, Nursery/Pre-School/Primary and Secondary School/College/University and Educational Employees ~ (customer full name and valid date)

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UK Carers and Fab Carers

  • Carers UK Membership letter/email
  • Carers Allowance (date within 1 year)
  • Fab Carers pass (Barnet Leisure Pass)

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Disability

  • Freedom Bus Pass (Yellow) ~ (with a valid date)
  • Blue Badge (back display of the badge) ~ (with a valid date)
  • Disability Personal Independence (PIP) Payment ~ (date within 1 year)
  • National Disability Card ~ (with a valid date)
  • Disabled Persons Railcard ~ (with a valid date)
  • Employment & Support Allowance ~ (date within 1 year)
  • Disability Living Allowance ~ (date within 1 year)
  • War time Pension Holders ~ (date within 1 year)
  • Industrial Injuries Disablement Benefit ~  (date within 1 year)

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We do not accept BANK STATEMENTS or ACCESS CARDS as proof of eligibility.

Certain documents will expire after a set period of time, typically this is 12 months from when it is issued.

Please note, if the documentation supplied to us is valid for less than 12 months, your document end date will be amended accordingly. This will be done by the customer service team at the time of approving the document.

When your document is due to expire you will be required to provide us with new documentation before the expiry date, your membership will be suspended if new documentation is not provided and you will be subject to paying the setup fee again.