Greenwich Help Centre

We believe everyone should have access to their local library. That's why our library memberships are completely free*. All you need to do is sign up online or you can become a member by visiting one of our libraries. 

*Some items on our programme may come with an additional charge. Please ask at your local library.

Please go to our registration page here.

You can borrow up to 25 books at a time with your library card. You can log on to one of our PCs in our libraries. You can use all our E-Resources, borrow DVDs, borrow a set of Oculus headsets and use our 3D printer.

To cancel your membership please email customerservices@gll.org

Click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please contact library staff.

You must be 15+ to create your own library card. You will need ID and proof of address. A parent or carer can create a library card for a child to begin borrowing books before they are 15.

To update your details you can visit your local library or email Greenwich.Libraries@GLL.ORG

You can borrow 25 items at a time.

Yes, login to your account to manage your loans and your account, click the "Renew" button to extend your loan. 
Please note, certain circumstances such as the item being reserved for another customer may prevent items from being renewed.

To pay fines log in to your account and click on 'Charges' in the account menu. To pay, click on the blue Pay button and follow the on screen instructions.
For any queries relating to any fines please email Greenwich.Libraries@GLL.ORG 

Items are issued for 3 weeks. 
Should you wish to renew your loan, you can do so in your account, provided it is not reserved for another customer.

You can borrow up to 10 eBooks or eAudiobooks at any one time on Overdrive/Libby. Magazines are unlimited.
On ULibrary, you can borrow up to 6 eAudiobooks at a time. 
On Freegal you can download 3 music tracks in MP3 format each week, and stream 3 of hours of music each day.
Pressreader does not have a limit for the number of newspapers or magazines you can access.

On Overdrive/Libby you can choose to loan items for 7, 14 or 21 days, and they can be renewed if not reserved by another customer. Items can be returned early should you wish to borrow an item and have already borrowed 10 items.
On ULibrary, eAudiobooks are issued for 21 days at a time, and cannot be returned early. 

Greenwich Libraries charge for DVD loans. Greenwich Libraries also charge £1 to request a book not already on the catalogue. 

For members aged 15+ books and audio loans are charged 20p for each day they are overdue, maximum fine per item is £20. DVDs are charged £1 per week it is overdue with a maximum fine of £20 per item.

To pay fines log in to your account and click on 'Charges' in the account menu. To pay, click on the blue Pay button and follow the on screen instructions.
For any queries relating to any fines please speak to staff at your local library.

Please email Greenwich.Libraries@GLL.ORG

Book a room using our room booking services. Please go to https://www.better.org.uk/library/london/greenwich/workspaces-and-facilities/room-hire 

Go to the events and activities page and select your activity. Not all events need to be booked. Please contact the library hosting the event for confirmation.

You can cancel bookings by contacting the library hosting the event. 

Yes you can book or attend events at any Greenwich Library. However, other libraries outside of Greenwich borough require an additional membership.

Yes, items can be returned at any Royal Borough of Greenwich Library. To find your nearest library, visit our Find a Library page

Please go to https://www.better.org.uk/library/london/greenwich/accessibility 

Visit or contact your local library and they will assist with this.

Use of all Greenwich libraries is subject to byelaws made under Section 19 of the Public Libraries and Museums Act 1964.

The current byelaws are available HERE