Better Help Centre

From booking an activity to enquiries about your membership, our staff are there to help if you would prefer to speak with someone in person. Use the location finder in the link below to search for your nearest location and further information including opening times and directions. 

You can visit us in person to speak with a member of staff.

Can't find what you're looking for in the common questions at the top of this page?  Should you require support from our Customer Service team, please click on the link below, submit a message to us via our website and we'll get back to you shortly.

If you prefer to call us, you can reach out and speak with a member of our customer service team.

Each location's phone number can be found either:

• At the bottom of the page, on the right-hand side, you will find a chat box. Please enter the name of the facility you need and request the phone number;
• Or each location's phone number can be found on the overview section of their dedicated website page. View our centre finder to search for your nearest location's website page.

To ensure your enquiry can be dealt with quickly, when you call you will hear a variety of options available to you. These options are:

• Press option 1 for bookings
• Press option 2 for local centre information
• Press option 3 for lessons and courses
• Press option 4 for memberships
• Press 7 for information on open water swimming and our lidos

For all other enquiries, please listen for further instructions on the call.